Organization Roles

Organization roles refer to the hierarchical positions assigned to all accounts in the platform. A organization’s role determines the level of access that the users of that organization are given.

Roles

Super User

This role is used internally for administering the platform.

Administrator

This role is for our Certified Technology Partners to manage and administer their customers. These are organizations who don’t sell equipment directly to the end clients/dealers but who supply technology to the manufacturers of that equipment.

OEM

This role is for Original Equipment Manufacturers that use Spoke Zone to manage, monitor, and control their equipment in the cloud. This role is for organizations that sell equipment directly to dealers and end clients. They cannot see or change anything for the equipment of other OEMs.

Dealer

This role is for direct customers of OEMs who sell equipment to the consumers. They function as middlemen between OEMs and clients, not as end users of the equipment.

Client

This role is for the end customers: businesses that buy the equipment from OEMs and dealers.

Access Tables

The first table shows the features accessible to each organization role. The tables below it show the restrictions on each individual feature, with the Edit Role and View Role being the minimum organization role required to edit/view that part of the feature.

Note

If an organization of a given role has access to a feature, it is only for their items.

For example, OEMs can view and edit models, but only the models created for their equipment, not for the equipment of other OEMs.

Caution

Full access to a feature is only for users with read-write permissions. Users with read-only permissions may have more restrictions.

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Legend

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• ✅ - full access
• 👀 - view only
• ❌ - no access

Feature	Super User	Admin	OEM	Dealer	Client
Dashboards	✅	✅	✅	✅	✅
Devices	✅	✅	✅	👀	👀
Data Files	✅	✅	✅	✅	✅
Models	✅	✅	✅	👀	👀
Reports	✅	✅	✅	✅	✅
Users	✅	✅	✅	✅	✅
Settings	✅	✅	✅	✅	✅
Modules	✅	✅	✅	👀	👀
Announcements	✅	👀	👀	👀	👀
Organizations	✅	✅	✅	✅	❌
Geo Fences	✅	✅	✅	✅	❌
Diagnostics	✅	✅	✅	❌	❌
Custom Widgets	✅	✅	✅	❌	❌
Alerts	✅	✅	✅	❌	❌
Software Versions	✅	✅	✅	❌	❌
CAN Databases	✅	✅	✅	❌	❌
Page Views	✅	❌	❌	❌	❌
Dashboard Overview	✅	❌	❌	❌	❌
Device Connections	✅	❌	❌	❌	❌
Simulator	✅	❌	❌	❌	❌
Billing	✅	❌	❌	❌	❌

Device Editor

Feature	Edit Role	View Role
Identifier	Dealer	Dealer
User Identifier	Client	Client
Serial Number	None	Client
Status	OEM	Client
Customer	OEM	Client
OEM	Admin	OEM
Model	Client	Client
ICCID	Super	Client
SIM Status	Super	Client

Model Editor

Feature	Edit Role	View Role
General - Name	OEM	Client
General - Description	OEM	Client
General - Type	OEM	Client
General - OEM	OEM	OEM
General - Enable Live Data	OEM	Client
General - Enable Logging	OEM	Client
General - Product Image	OEM	Client
CAN Database list	OEM	Client
CAN Database signals	OEM	OEM
Commands	OEM	Client
Live Data settings	OEM	Client
Logging settings	OEM	Client
Documentation	OEM	Client
Modules list	OEM	Client
Module releases	OEM	Client

User Editor

Feature	Edit Role	View Role
First Name	Client	Client
Last Name	Client	Client
Email	None	Client
Phone Number	Client	Client
Organization	Dealer	Dealer
Primary Contact	Dealer	Dealer
Reset Password	Client	Client
User Permissions	Client	Client
MQTT Permissions	Client	Client
Locked	Client	Client

Organization Editor

Feature	Edit Role	View Role
Name	Dealer	Dealer
Primary Contact	Dealer	Dealer
Phone Number	Dealer	Dealer
Support Email	Dealer	Dealer
Data Plan	Super	Super
Address	Dealer	Dealer
Website	Dealer	Dealer
OEM	Admin	Admin
Dealer	OEM	OEM
Notes	Dealer	Dealer
Primary Color	Dealer	Dealer
Logo	Dealer	Dealer
Icon	Dealer	Dealer
Images	OEM	OEM

Alert Editor

Feature	Edit Role	View Role
Name	OEM	OEM
Frequency	OEM	OEM
Model	OEM	OEM
Devices	OEM	OEM
Conditions	OEM	OEM
Actions	OEM	OEM

Geo Fence Editor

Feature	Edit Role	View Role
Name	Dealer	Dealer
Devices	Dealer	Dealer
Shapes	Dealer	Dealer
Actions	Dealer	Dealer